Replies Given
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Your replies to other users's reviews and comments. |
| Type |
Site |
Feedback / Review |
Date |
Reply
26
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Stunning 18
(0)
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Reply of
LadyLover's Reply
Hi,
Our arrangement with Stunning18 is indeed one of management. The photographer owns the site and is responsible for supplying us with content for updates. We handle all other aspects of operation. This is also true of ALSScan, EternalDesire, and RylskyArt.
If anyone has any additional questions, I'd be glad to assist.
selena@metart.com
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05-07-18 10:16am
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Reply
27
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Sex Art
(0)
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Reply of
lk2fireone's Reply
Thank you for your vote of confidence in our Customer Care team. We are very proud of them.
And, as always, thank you for supporting our sites. :)
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04-26-18 04:23pm
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Reply
28
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Sex Art
(0)
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Reply of
wintersking's Review
I am sorry that you did not find content to enjoy on SexArt. I did want to address some of the things that you mentioned.
To date, we have 1,294 galleries published on the site, and 921 films. Of those 921 films, 32, or 3.47% are Staff Selection films. Staff Selection films are available for purchase by those who chose to collect them. The update schedule for regular films is not impacted by the inclusion of these films on the site.
I am also sorry that your experience has turned you away from MetArt. In regards to it being devoid of content, MetArt currently has 1,534 films and 18,778 galleries. Those feature over 3,500 models.
While we do have multiple stand-alone subscription sites, we also have MetArtNetwork.com, which gives access to 9 sites.
Finally, if you wrote directly to our Customer Care team about the unwanted subscription, you should have received a response within 24 hours. If you made a comment on a cancellation request, we should have responded to that within three days, weekends excluded. If you have not yet received a response from us, please reach out to me directly, and I will be glad to personally take care of the matter. selena@metart.com
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04-26-18 04:20pm
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Reply
29
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Sex Art
(0)
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Reply of
skippy's Comment
Hi,
I wanted to reach out and let you know that I very much appreciate your feedback. We continue to experiment with the Staff Selection content, seeking a balance between offering special content and presenting it in a way that doesn't disrupt your experience as a customer.
I am sorry that we've let you down in this regard, and I have communicated the concerns to my management team.
If I can be of any assistance, please don't hesitate to contact me directly.
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03-21-18 11:58am
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Reply
30
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Sex Art
(0)
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Reply of
lk2fireone's Reply
LOL!
I WILL PUT THAT UPGRADE ON OUR WISH LIST. ;)
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12-07-17 12:59pm
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Reply
31
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Sex Art
(0)
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Reply of
lk2fireone's Review
I AM PLEASED TO HEAR THAT WE EARNED SUCH A POSITIVE REVIEW FROM YOU FOR SEXART. OUR CURRENT UPDATES DO HAVE A NICE MIX OF SOLO, GIRL/GIRL AND BOY/GIRL ACTION, SO THERE IS SOMETHING FOR MOST TASTES. THAT INCLUDES FANS OF ZALMAN KING!
I WILL BE SURE TO DISCUSS THE "CONS" WITH OUR CREATIVE TEAM. I APPRECIATE YOU TAKING THE TIME TO GIVE US FEEDBACK; WE VERY MUCH VALUE THE INPUT FROM OUR MEMBERS. THANK YOU!
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12-07-17 10:12am
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Reply
32
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MetArt
(0)
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Reply of
lk2fireone's Comment
HI,
I DO APOLOGIZE FOR THE ISSUES THAT WE ARE EXPERIENCING. PROBLEMS DEVELOPED WHEN UPGRADING OUR DATABASES. IT IS STABLE AT THE TIME OF MY RESPONSE, BUT THERE MAY BE TIMES OF INTERMITTENT ISSUES THROUGH THE DAY AS OUR TEAM CONTINUES TO WORK TO RESOLVE THEM. THAT CAN INCLUDE SITE OUTAGES AS WELL AS SMALLER THINGS LIKE COMMENTS NOT APPEARING CORRECTLY.
IF YOU HAVE ANY QUESTIONS, LET ME KNOW. I CAN BE REACHED BY COMBINING MY FIRST NAME WITH @METART.COM
AS ALWAYS, THANK YOU FOR YOUR PATRONAGE! :)
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11-30-17 09:13am
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Reply
33
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Love Hairy
(0)
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Reply of
lk2fireone's Comment
Hi,
I wanted to clarify about the content on LoveHairy. lk2fireone is correct; at this time, LoveHairy does not have exclusive content, and we don't try to hide that fact. :)
It is a collection site, meaning that all hairy content we have on other sites is curated and published on this site.
LoveHairy updates when we publish applicable content on our other sites. There is no set update schedule as you will find on MetArt, for example, and that is reflected with a substantially lower price point.
If there are are any questions, either from customers, potential customers, or TheBestPorn staff, I would be glad to answer them.
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09-25-17 10:37am
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Reply
34
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MetArt
(0)
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Reply of
lk2fireone's Reply
Thank you so much for your kind words! They truly made me smile, and made me feel as if my efforts to help our customers are appreciated. That means a lot to me! :)
As noted below, without being able to look at the account,my understanding is that the charges were voided, but I have provided my contact information in the event that I have misunderstood.
Again, thank you!
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09-11-17 12:29pm
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Reply
35
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MetArt
(0)
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Reply of
PinkPanther's Reply
Hi,
I'm so sorry to hear that you had problems when subscribing to MetArt. It seems that there are a few different issues going on, and I'll do my best to clarify them. Since I don't know which account is yours, I will be answering in broad terms. If you'd like me to look into the specifics, I would need you to contact me directly.
Most of our join pages do have very visible pre-checked offers. You've mentioned that you were sent two attachments by our Customer Care team. Based on what I am gleaning about the situation, I feel safe in saying that the intent was not to attempt to prove that the purchase was made, but rather to illustrate with general all-purpose attachments as where to you that you can find the pre-checks to uncheck them in the future. They were not intended to be a representation of what may have actually appeared on your screen. Our team would have no way of knowing which link you clicked through or what join page that you landed on, unless they were provided with the exact link used.
From your post here, it seems that the SexArt charges were voided. If that isn't accurate, please do reach out to me. I can be reached by combining my name with metart.com in email address format.
My apologies for any confusion. :) I hope that you enjoy your time at MetArt!
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09-11-17 12:24pm
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Reply
36
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MetArt
(0)
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Reply of
lk2fireone's Comment
NOTE: I AM USING CAPS TO RESPOND AS I SEEM TO RECALL YOU MENTIONING THAT IT WAS EASIER ON YOUR EYES IN ANOTHER POST. I AM NOT YELLING AT YOU!!! :)
I VERY MUCH APPRECIATE THAT YOU LOVE OUR SITES, AND AM SORRY THAT WE HAVE DISAPPOINTED YOU. I CANNOT PRETEND THAT WE HAVE NOT HAD INTERMITTENT SERVER ISSUES OVER THE LAST FEW MONTHS. TO DO SO WOULD BE AN INSULT TO OUR LOYAL CUSTOMERS. THAT SAID, I CAN ASSURE YOU THAT WE ALSO FIND IT VERY FRUSTRATING AND THAT WE ARE WORKING HARD TO GET THE RIGHT TEAM AND EQUIPMENT IN PLACE TO SUPPORT OUR INFRASTRUCTURE. THE SITE OWNERS AND OUR ENTIRE TEAM ARE COMMITTED TO PROVIDING A SUPERLATIVE EXPERIENCE FOR OUR CUSTOMERS.
THE ISSUE THAT YOU MENTIONED REGARDING TODAY'S UPDATES SHOULD BE RESOLVED. IF YOU ARE STILL HAVING PROBLEMS WITH ANY ASPECT OF THE SITES, YOU CAN CONTACT OUR CUSTOMER CARE TEAM AT SUPPORT@METART.COM. YOU CAN ALSO CONTACT ME DIRECTLY, AND I WILL BE HAPPY TO ASSIST. ON BEHALF OF THE METART NETWORK FAMILY, OUR APOLOGIES FOR THE INCONVENIENCE.
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08-23-17 05:16pm
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Reply
37
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MetArt
(0)
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Reply of
lk2fireone's Reply
You are very welcome! My apologies for the late response. I missed seeing this until just now. :)
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08-23-17 04:54pm
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Reply
38
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The Life Erotic
(0)
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Reply of
lk2fireone's Review
Hi,
Thank you for taking the time to review our site. As always, we very much appreciate when our customers take time to give us feedback. I sincerely apologize for the server issues that we have been experiencing. I believe that they should mostly be resolved at this time, but if you are still having problems, please let our Customer Care team know by reaching out to support@metart.com . They will also be glad to make up any time that you lost due to our network problems.
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08-07-17 08:04am
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Reply
39
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MetArt
(0)
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Reply of
lk2fireone's Comment
Hi,
I agree, we usually don't have problems. But we've been experiencing the exception rather than the norm over the last 2 days. :) This impacted all sites and all users.
I do apologize that we've not been able to maintain our usual high standards and for the frustration that I am sure that it caused for all our members.
If you ever have any questions as to whether the site is experiencing issues or not...or any other questions...our Customer Care team is your best recourse. You can reach them at support@metart.com . Also, if you'd care to reach out to them, they'll be glad to offer some time compensation to make up for the issue.
Everything should be stable at this time, but if you are continuing to run into problems, please do let us know.
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07-07-17 07:42am
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Reply
40
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MetArt
(0)
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Reply of
skippy's Reply
Absolutely was my pleasure!
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01-23-17 05:24pm
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Reply
41
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MetArt
(0)
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Reply of
skippy's Comment
Hi, I am sorry to hear that there was any confusion regarding your signup. ECHST.net is one of our billing platforms, and an email should have gone out with your signup information.
I've looked at the open tickets for our Customer Care team, and am not seeing any that seem to match your situation. Would you mind to drop me a line so that I can ensure that we resolve any concerns, including the unwanted duplicate MetArt membership?
You can reach me at selena@metart.com . I look forward to hearing from you.
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01-21-17 11:38am
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Reply
42
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ALS Scan
(0)
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Reply of
MargulisAZ's Comment
Thanks so much for the feedback! The creative team at ALS wanted me to let you know that they had seen this. Their reply is as follows. :)
***
Thanks for the comment and being a fan of many classic ALS shoots. ALS constantly strives to balance the high quality models and content we produce with the ever-changing and eclectic tastes of our members. We have a female assistant at nearly every shoot like fan favorites Gina Gerson and Lola that other models love to play with, and fisting has always been and always will be a staple at ALS. We shoot as much fisting as each of our new models are willing and able to do. A few of the most recent include Kymberly Brix, Dolly Little, Alex Grey, today's new model release of Uma Jolie or the new shoot we had this week and can't wait to release featuring Freya Von Doom, whom we hope to bring back as our female assistant for lots more girl girl fisting in the future! We promise to keep on shooting great new fisting scenes every chance we get, along with all the other crazy toys and hottest models ALS is known and loved by members for. We welcome the feedback so we can continue making the best content for our fans!
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06-10-16 01:18pm
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Reply
43
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DOMAI
(0)
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Reply of
lk2fireone's Reply
It was my pleasure, and thank you so much for your gracious compliment. We love our community of members, and while we know that we cannot realistically please everyone, we still try.
Simply said, we would not exist without our members, and we do want them all to feel valued and heard.
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05-04-16 09:22am
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Reply
44
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DOMAI
(0)
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Reply of
lk2fireone's Review
As always, I enjoyed reading your reviews of one of our sites. It's always refreshing to hear the things we are doing right, as well as get member perspective about what we need to improve on.
I wanted to touch on a few things that you mentioned.
In regards to navigation, there are essentially two versions of the site. When we re-designed the default version of the site, we did include a link to the Legacy layout in the footer. I don't have information as to how you are accessing the site, but if you are using a bookmark, try going directly to the site by typing Domai.com in your browser, You'll see that the new layout is more in line with what you are accustomed to at MetArt, etc.
Be aware that if you are already using that version, and make the switch to the old one via Legacy links that you will need to login a second time. That is an unavoidable consequence of having the option to continue to use the classic version. I do apologize for any inconvenience that causes.
If you are already using the new version exclusively, and are having the login issues that you described, it shouldn't be happening, and our Customer Care team would be glad to help you with this.
We appreciate your continued support of our body of work!
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05-04-16 07:56am
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Reply
45
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Erotic Beauty
(0)
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Reply of
lk2fireone's Reply
Oh, you did not come across as negative at all! We enjoy that you share your experiences! I would agree that if I was going to pick between those two sites that I would pick MetArt.
I am glad to know that the tip worked for you! If I can ever help with functionality/navigation questions, I'll be glad to. Or any other questions, for that matter. :)
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02-05-16 01:01pm
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Reply
46
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Erotic Beauty
(0)
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Reply of
lk2fireone's Review
Hi,
We always enjoy customer feedback, so we appreciate that you've shared your experience with others.
If I have correctly understood what you have described, I did want to mention that the number of thumbnails issue may be able to be resolved by changing your account settings.
By clicking the Options icon (gear) at the top of your screen, the My Settings pane should open. Within that, you can set the number of thumbnails from 20 - 1000. I have my own set to 1000. Click the Set Options button.
That changes the view in this manner:
When viewing a gallery, all the thumbnails appear on a single page, with no page-to-page clicking necessary.
It is not the default setting, as we have a global customer base, and it is not ideal for people who are on slower connections.
Hopefully that helps improve your viewing experience. If you have questions about any of the site features, our Customer Care team is always glad to help.
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02-05-16 08:34am
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Reply
47
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Sex Art
(0)
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Reply of
elephant's Comment
Hi,
Hopefully one of our members will jump in with some feedback, but in the meantime, I'll be glad to address your questions. :)
The trials are legitimate. They are full access trials, with the same benefits as regular membership.
Depending on the payment processor, you may be able to self cancel. If not, we have Support coverage 7 days a week, and we strive for timely responses.
There are a couple of other things you should know about our current trial system. First, though it does vary depending on which platform your membership processed through, your safest bet is to view it as a 24 hour trial as opposed to calendar days.
The other item I wanted to be clear on is that we do pre-authorize your card upon join. So if the terms of your trial are 1 day free, rebilling at $29.99, then when you sign up, your card is pre-authorized for that amount. If cancelled within the trial period, the hold on the funds is released. If you like the site, and want to continue (we hope that you will!)...then the pre-authorized amount will fully charge at the end of the trial period.
If you don't get more input from other TBP members, and you have any questions, drop our Support team a line. :)
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01-31-14 03:26pm
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Reply
48
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Sex Art
(0)
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Reply of
Arlen84's Review
I wanted to thank you for your review. We very much appreciate customer feedback, and strive to give an exceptional member experience.
I'm sorry that we didn't meet your expectations in regards to the bitrate. I can tell you that the encoding has recently been bumped to 8000k. We'd love to have you come back and take a look. Feel free to touch bases with our Support staff, asking for Victoria, and referencing this thread. :)
Thanks also to everyone that has commented. Your support and enjoyment of the site means a great deal to us. We have an awesome holiday promotion going on now. So be sure to check your inbox, or drop Support a line for a link.
Happy Holidays from all of us at Metart!
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12-20-13 10:24pm
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Reply
49
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ALS Scan
(0)
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Reply of
greg909's Comment
Hi,
I wanted to thank you for making us aware of your concerns. We strive to give exceptional customer service in all areas, and the security and safety of our customers is of utmost importance to us.
If you would like to mail our support team, we'd be glad to look into this further for you, and have our technical team work with you if necessary.
What we've found is that adult sites are often targeted URLs for ransomware. The end user is silently infected at another site. Then when the target URL is visited, the trigger is pulled and the ransom aspect of the trojan is activated.
When customers do encounter this on our site, or any site, we encourage them to disable java,(and leave it disabled if possible) and run the free version of Malwarebytes.
If you have specific questions, concerns, or need assistance, please contact us, and we will be glad to help.
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11-25-13 12:03pm
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Reply
50
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MetArt
(0)
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Reply of
lk2fireone's Reply
Sometimes, if a model asks for her sets to be removed, the site will agree. Even though in many cases the site owns the rights to the photosets. I believe they do it out of respect for the model's wishes.
Though it does vary from situation to situation, that is the most frequent reason that content is removed. We try avoid it, yet at times, it is the right thing to do. :)
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08-20-13 11:48am
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