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Site |
Feedback / Review |
Date |
Reply
1
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Bang.com
(0)
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Reply of
exotics4me's Reply
Great, thanks you for the screenshot, this helps a lot, we'll get this fixed.
what was your username or email? I'll give you a free access to bang.com for a month for the inconvenience and the help.
Thanks!
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07-23-18 03:48pm
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Reply
2
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Bang.com
(0)
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Reply of
exotics4me's Comment
hey! that is a very strange situation - you only get charged at BANG LIVE (this is a streamate whitelabel that is done for bang.com) when you visit the site and subscribe.
It may very well be someone that guessed your access and logged in to bang.com with your account. We do get brute force attacked a lot, with people trying to get in using password lists they got from other sites.
Email us at support@bang.com , we'll make sure to investigate so we can see what happened, and refund the $40 you were charged.
PS: I'm not sure where you got the email supportteam@banglive.com , it's not an address that's being used for the support.
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07-23-18 12:09pm
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Reply
3
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Bang.com
(0)
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Reply of
Pyrenees's Review
Thanks for the great review and great feedback, we always love it.
To reply to your suggestion to upscale/re-encode some of the older scenes. We could but unfortunately the quality of DVD before (non high definition) was just 'that' low, and now we're all getting used watch 4K/HD, so it doesnt look as crisp but the original scene was either shot like this, or edited in Standard Definition. Upscaling or re-encoding them wouldnt make them look better unfortunately. We're keeping them because those older videos are still very good, just not as crisp looking as what is being done now.
Some other notes: the HD switch is coming back, we're updating/improving the result search page to optimize the filtering, sorting and the pagination. Should be live in 5-7 days ;)
We do have some duplicate scenes, it mostly comes from the studios releasing those multiple times in different feature movies. We usually acquire entire studios, so we add everything, and yes, some are on our site 2-3 times. It's hard for our staff to spot those but at least they tend to be the good scenes. Some studios also resell some scenes to other studios. It doesnt make our life easy :)
In any case, we have a lot more original and exclusive sex that we're producing that is going live soon. A lot of new features as well, stay tuned!
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09-08-17 08:17am
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Reply
4
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Bang.com
(0)
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Reply of
skippy's Reply
Vixen sure is an amazing site and they have amazing movies, glad you like it :) they are good friends and they do great work!
I do hope you got a chance to check out BANG.com also, we produce our own movies and have a huge selection! :)
Thanks!
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06-01-17 06:59am
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Reply
5
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Bang.com
(0)
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Reply of
skippy's Comment
Hi Skippy, we're not using any deceptive practice for our promotion on Vixen.com - if you got charged, it means, you didnt uncheck. And in any case, if there was a mistake, we will refund your trial membership at Bang.com on demand, you just need to contact our support or Epoch's support.
I just wanted to clear this out, as we have no intention to ever use deceptive practices at Bang.com. You can contact our 24/7 support at help@bang.suppo rt if you ever run into any issues.
Thank you!
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05-30-17 07:47am
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Reply
6
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Third Movies
(0)
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Reply of
Cold's Comment
Trust me the videos work fine, did you try contacting our support? They can help. Which video player are you using?
We advise to use zoom player, it installs a lot of codecs too on top of being a great video player.
Let us know
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12-23-10 12:11pm
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Reply
7
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Third Movies
(0)
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Reply of
obsessedoverit's Comment
Hello,
we had some problems over the week end:
- files over 2gigs were not downloadable entirely (we were hitting the server limit, files over 2gigs were not supported)
- some servers got overloadeded
- resume stopped working for some reason (not 100% sure why)
We fixed all of these issues this morning, we tested everything and it's good now. Dont hesitate to contact me at clement AT ztod dot. com if you notice anything else, we'll fix it right away.
Also, we keep adding a lot of old movies in HD right now, we have about 20-30 full DVDs to add :)
Sorry again for the inconvenience and thanks again for your feedback, we appreciate it a lot!
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03-23-09 08:55am
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Reply
8
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Third Movies
(0)
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Reply of
apoctom's Comment
Hey,
The complete DRM removal will be done by next week - some of our guys were on vacation, hence the delay. We're also adding a better flash format for our members that don't want to download our movies but just watch them online.
Thanks for your feedback
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11-19-07 07:10am
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Reply
9
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Third Movies
(0)
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Reply of
jd1961's Comment
It'd be interesting to see where you're located - we're not having any issues with our server it seems, there is definitely room for growth.
A few of our members are using download managers such as DAP and it's really helping it seems.
Let me know
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06-29-07 05:43am
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Reply
10
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VideosZ
(0)
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Reply of
Tree Rodent's Comment
Hi! I'm Clement, the owner of bang.com. First I'd like to thank you for bringing this to our attention. I believe I know what happened and it shouldn't have happened.
We have a partnership with streamate, that provides VideosZLive.com and LiveCamsAdult.com and we do create a 100% free account when you join VideosZ.com but there should be no charge.
We do get attacked constantly on videosz and bang with people trying username/password combination from all the other hacks that happened (stolen password database etc) so it's very possible someone found out your access, and illegaly accessed your VideosZ account and therefore created charges on your credit card at our live cam partner.
I recommend updating your password on our site but also other sites, and use a service like LastPass to use a different password for each site. That's what I use personally to secure all of my accounts.
We're committed to providing a great customer experience and as you can see our customer support manager Alison handled your request in a timely manner, and took the time to explain what happened. You can definitely contact her again if you need anything else. You can also hit me up at clement@bang.com and I can give you a promo code to get a super discounted rate to our site as a token of our apology!
Thanks again
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02-08-19 08:11am
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Reply
11
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VideosZ
(0)
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Reply of
insomniacxxx's Comment
hey! we do have a cross sale, but it's the same font type as any other field. And if you mistakenly forget to uncheck the special promotion, we do refund it on demand, no question asked or no hassle. We offer 24h live support and email support as well - thank you!
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08-22-17 12:24pm
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Reply
12
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VideosZ
(0)
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Reply of
rawx's Comment
Hey,
Thanks for your feedback and you're right - we've been attached and getting ddos attacked a lot the past couple of weeks, we've added 4 more servers and it started to be better this weekend, so we're almost there. VideosZ has grown a lot in 2013 and we have to adapt, which unfortunately came with the site being a little slow at some point.
We're definitely on top of it and we won't stop working on it until the site is lightning fast!
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08-20-13 09:47am
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Reply
13
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VideosZ
(0)
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Reply of
JoshG's Comment
Josh,
Thanks for your comment, we actually didn't notice that issue, it's been fixed. The account section now lets you setup the default quality and all of the other settings.
Thanks a lot!!
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07-24-13 11:56am
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Reply
14
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VideosZ
(0)
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Reply of
boris92's Comment
Hey,
Can you contact me at clement@videosz.com ? I'm not sure how you can have an 18 month subscription since we don't offer that but I'd like to investigate and see what happened. If there was any time lost, I'll make sure to update your subcription and make up for it.
Thanks a lot for your feedback! Looking forward to your email.
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06-02-13 09:29am
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Reply
15
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VideosZ
(0)
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Reply of
RustyJ's Comment
Hey RustyJ,
I can answer that question for you - you get access to all of the videos from those 3 studios: Hustler, Vivid and Club Jenna.
Unfortuantely, you do not get any photography from Hustler - they just wouldn't let us buy them :/
Any other questions, let me know ;)
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03-29-13 09:36am
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Reply
16
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VideosZ
(0)
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Reply of
messmer's Reply
Messmer, I can't agree more - we started to post adult videos back in 1998 when everybody was posting pictures so we try to be ahead of the curve, and I definitely agree that everybody will expect HD material in the future. You already do and I do as well! I'm the same when it comes to TV or movies, I stopped watching non-HD about 4 years ago :)
thanks again for all of your input - I'm handling the content on VideosZ as well and I know we have a lot of good stuff coming, in HD, stay tuned :)
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02-01-13 10:09am
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Reply
17
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VideosZ
(0)
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Reply of
messmer's Reply
We actually never promised daily HD updates, though we definitely want to get to that point. We have over 700 DVDs in HD now, we added 2 just today and it keeps growing ;)
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02-01-13 09:15am
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Reply
18
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VideosZ
(0)
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Reply of
RustyJ's Comment
Hey RustyJ,
We're doing our best to add as much HD as we can! we're slowly going toward daily HD updates but we're not there yet! Thanks for your support :) if there is anything else we can add to improve your experience, please let me know!
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01-30-13 01:17pm
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Reply
19
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VideosZ
(0)
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Reply of
pat362's Reply
Hey Pat, thanks for the update :)
I'm not sure we'll get any new Puritan videos but we can definitely get JM production, we were already speaking with them about adding their line to VideosZ :) We definitely like old movies and new movies here, so we're adding everything we can!
Thanks again for the feedback!
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12-05-12 08:48am
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Reply
20
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VideosZ
(0)
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Reply of
pat362's Review
Hey!
Thanks a lot for the review! We're working on getting more new content, we do a mix of some old and new DVDs. We are currently adding a new tablet/ipad format, it'll be available very soon!
You noted that we have 165 DVDs in HD but we actually have way more, we have over 650 DVDs in HD
Thanks again for the feedback, it helps us a lot to improve our site :)
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12-03-12 09:59am
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Reply
21
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VideosZ
(0)
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Reply of
messmer's Reply
Sorry, it's 220 HD DVDs since January 2012 and we also added the HD version of a few old DVDs that were already released. We released 29 HD DVDs in May exactly, and like I said, we're planning on adding a lot more :)
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05-30-12 11:08am
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Reply
22
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VideosZ
(0)
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Reply of
messmer's Reply
Hey Messmer,
we added over 220 HD dvds since we promised to add 100. We're also adding the HD version of some old DVDs right now, so the count is going to get a lot higher. We just received a hard drive today with new HD dvds and we have over 400 to add on the site. We were late the first time, I agree and I apologize but we're not stopping here and we're going to keep adding as much HD as we can - I personally love it :)
PS: you can see the release date for each DVD at the top:
www.videosz.com/us/dvd/13133_young-harlots-sex-athletics
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05-30-12 10:48am
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Reply
23
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VideosZ
(0)
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Reply of
Gazette Risque's Reply
hey guys,
I apologize for the late answer on this. We were late releasing those HD dvds because of some encoding issues and we should have posted a news about this. We did release them and we now have over 450 DVDs in High Def (that's over 2,200 scenes).
We have a lot more coming and we're not stopping here, we love HD and we're working on getting as much HD as we possibly can!
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05-14-12 10:03am
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Reply
24
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VideosZ
(0)
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Reply of
Belthazar's Comment
Hey,
Can you let me know which movie, we'll fix it - all of the scenes are full scenes.
Thanks for the feedback!
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01-24-11 07:04pm
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Reply
25
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VideosZ
(0)
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Reply of
DigglerFL's Review
Hey,
Just a quick update to say it took longer than expected to fix all of the older DRM videos, since we're also fixing screenshots, meta data (pornstar info) and the DVD covers at the same time. We're 60% done with this but the videos have been re-encoded and they're available now in Full DVD resolution.
It's not our intention to do any false advertising, a server broke down and we had to get rid of DRM so some videos were unavailable for a few weeks (about 100 DVDs out of 7,300).
As always though, thanks for your comments, we appreciate any feedback, good or bad, this helps us improve our site.
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04-20-10 08:31am
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