Hi! I'm Clement, the owner of bang.com. First I'd like to thank you for bringing this to our attention. I believe I know what happened and it shouldn't have happened.
We have a partnership with streamate, that provides VideosZLive.com and LiveCamsAdult.com and we do create a 100% free account when you join VideosZ.com but there should be no charge.
We do get attacked constantly on videosz and bang with people trying username/password combination from all the other hacks that happened (stolen password database etc) so it's very possible someone found out your access, and illegaly accessed your VideosZ account and therefore created charges on your credit card at our live cam partner.
I recommend updating your password on our site but also other sites, and use a service like LastPass to use a different password for each site. That's what I use personally to secure all of my accounts.
We're committed to providing a great customer experience and as you can see our customer support manager Alison handled your request in a timely manner, and took the time to explain what happened. You can definitely contact her again if you need anything else. You can also hit me up at clement@bang.com and I can give you a promo code to get a super discounted rate to our site as a token of our apology!
hey! that is a very strange situation - you only get charged at BANG LIVE (this is a streamate whitelabel that is done for bang.com) when you visit the site and subscribe.
It may very well be someone that guessed your access and logged in to bang.com with your account. We do get brute force attacked a lot, with people trying to get in using password lists they got from other sites.
Email us at support@bang.com , we'll make sure to investigate so we can see what happened, and refund the $40 you were charged.
PS: I'm not sure where you got the email supportteam@banglive.com , it's not an address that's being used for the support.
Thanks for the great review and great feedback, we always love it.
To reply to your suggestion to upscale/re-encode some of the older scenes. We could but unfortunately the quality of DVD before (non high definition) was just 'that' low, and now we're all getting used watch 4K/HD, so it doesnt look as crisp but the original scene was either shot like this, or edited in Standard Definition. Upscaling or re-encoding them wouldnt make them look better unfortunately. We're keeping them because those older videos are still very good, just not as crisp looking as what is being done now.
Some other notes: the HD switch is coming back, we're updating/improving the result search page to optimize the filtering, sorting and the pagination. Should be live in 5-7 days ;)
We do have some duplicate scenes, it mostly comes from the studios releasing those multiple times in different feature movies. We usually acquire entire studios, so we add everything, and yes, some are on our site 2-3 times. It's hard for our staff to spot those but at least they tend to be the good scenes. Some studios also resell some scenes to other studios. It doesnt make our life easy :)
In any case, we have a lot more original and exclusive sex that we're producing that is going live soon. A lot of new features as well, stay tuned!
hey! we do have a cross sale, but it's the same font type as any other field. And if you mistakenly forget to uncheck the special promotion, we do refund it on demand, no question asked or no hassle. We offer 24h live support and email support as well - thank you!
Hi Skippy, we're not using any deceptive practice for our promotion on Vixen.com - if you got charged, it means, you didnt uncheck. And in any case, if there was a mistake, we will refund your trial membership at Bang.com on demand, you just need to contact our support or Epoch's support.
I just wanted to clear this out, as we have no intention to ever use deceptive practices at Bang.com. You can contact our 24/7 support at help@bang.suppo rt if you ever run into any issues.
Thanks for your feedback and you're right - we've been attached and getting ddos attacked a lot the past couple of weeks, we've added 4 more servers and it started to be better this weekend, so we're almost there. VideosZ has grown a lot in 2013 and we have to adapt, which unfortunately came with the site being a little slow at some point.
We're definitely on top of it and we won't stop working on it until the site is lightning fast!
Thanks for your comment, we actually didn't notice that issue, it's been fixed. The account section now lets you setup the default quality and all of the other settings.
Can you contact me at clement@videosz.com ? I'm not sure how you can have an 18 month subscription since we don't offer that but I'd like to investigate and see what happened. If there was any time lost, I'll make sure to update your subcription and make up for it.
Thanks a lot for your feedback! Looking forward to your email.
Messmer, I can't agree more - we started to post adult videos back in 1998 when everybody was posting pictures so we try to be ahead of the curve, and I definitely agree that everybody will expect HD material in the future. You already do and I do as well! I'm the same when it comes to TV or movies, I stopped watching non-HD about 4 years ago :)
thanks again for all of your input - I'm handling the content on VideosZ as well and I know we have a lot of good stuff coming, in HD, stay tuned :)
We actually never promised daily HD updates, though we definitely want to get to that point. We have over 700 DVDs in HD now, we added 2 just today and it keeps growing ;)
We're doing our best to add as much HD as we can! we're slowly going toward daily HD updates but we're not there yet! Thanks for your support :) if there is anything else we can add to improve your experience, please let me know!
I'm not sure we'll get any new Puritan videos but we can definitely get JM production, we were already speaking with them about adding their line to VideosZ :) We definitely like old movies and new movies here, so we're adding everything we can!
Thanks a lot for the review! We're working on getting more new content, we do a mix of some old and new DVDs. We are currently adding a new tablet/ipad format, it'll be available very soon!
You noted that we have 165 DVDs in HD but we actually have way more, we have over 650 DVDs in HD
Thanks again for the feedback, it helps us a lot to improve our site :)
Sorry, it's 220 HD DVDs since January 2012 and we also added the HD version of a few old DVDs that were already released. We released 29 HD DVDs in May exactly, and like I said, we're planning on adding a lot more :)
we added over 220 HD dvds since we promised to add 100. We're also adding the HD version of some old DVDs right now, so the count is going to get a lot higher. We just received a hard drive today with new HD dvds and we have over 400 to add on the site. We were late the first time, I agree and I apologize but we're not stopping here and we're going to keep adding as much HD as we can - I personally love it :)
I apologize for the late answer on this. We were late releasing those HD dvds because of some encoding issues and we should have posted a news about this. We did release them and we now have over 450 DVDs in High Def (that's over 2,200 scenes).
We have a lot more coming and we're not stopping here, we love HD and we're working on getting as much HD as we possibly can!
Just a quick update to say it took longer than expected to fix all of the older DRM videos, since we're also fixing screenshots, meta data (pornstar info) and the DVD covers at the same time. We're 60% done with this but the videos have been re-encoded and they're available now in Full DVD resolution.
It's not our intention to do any false advertising, a server broke down and we had to get rid of DRM so some videos were unavailable for a few weeks (about 100 DVDs out of 7,300).
As always though, thanks for your comments, we appreciate any feedback, good or bad, this helps us improve our site.
The videos marked "coming soon" are actually being re-encoded because they were in DRM before, they'll be back in about 2 weeks.
The blurry DVDs are blurry because the original DVDs are blurry. If you check the newest DVDs from new studios, they're clear.
Please email me at clement@videosz.com so I can refund your membership, since you were not happy. We've not been around for this much time by being crooks.
If you have any other comments, feel free to let me know, we're always improving the site with new features so any request is welcomed!
Im sorry you didnt get a proper response from our customer support. Can you tell me the videos you were trying to download, the ones that were popping up a user/pass window?
BTW, we disable email support, just because we had around 10k fake emails/spam per day, so we ended up missing a lot of emails. Thats the reason why we request our members to use our customer support form.
Let me know about those vids.
Thanks a lot and sorry for the inconvenience.
- files over 2gigs were not downloadable entirely (we were hitting the server limit, files over 2gigs were not supported)
- some servers got overloadeded
- resume stopped working for some reason (not 100% sure why)
We fixed all of these issues this morning, we tested everything and it's good now. Dont hesitate to contact me at clement AT ztod dot. com if you notice anything else, we'll fix it right away.
Also, we keep adding a lot of old movies in HD right now, we have about 20-30 full DVDs to add :)
Sorry again for the inconvenience and thanks again for your feedback, we appreciate it a lot!
03-23-0908:55am
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