| Type |
Site |
Feedback / Review |
Date |
Reply
1
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DDF Network
(0)
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REPLY TO
#1
from RustyJ:
(Ace DDF's Reply)
I'll be back once again once you have VR!
I hope the VR will also feature the full range of your content, including HouseOfTaboo and Latex Lucy ;)
Also, it doesn't all have to be 1 on 1 POV. 360 degree scenes with lots of stuff happening all around you are the best!
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05-11-16 02:52am
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Reply
2
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DDF Network
(0)
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REPLY TO
#4
from Roberto281:
(Ace DDF's Reply)
DDF webmaster, you should not talk to your customers like that. The guy had a bad experience with billing for a porn site, which is not exactly an uncommon experience. Regardless of who is right or wrong, the site took his money and did not give him what he expected, which also happens everyday in the world of porn site billing, so he's a little ticked-off. You could have used this as a way to fix a bad customer experience and publicly demonstrate to a lot of other customers how upstanding your business practices are and you blew it by responding like a noob.
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11-27-15 08:00pm
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Reply
3
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DDF Network
(0)
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REPLY TO
#1
from davidax:
(Ace DDF's Reply)
This is NO lie ASSHOLE, my creditcard has been billed with 24.72. The STUPID ASSHOLE in the epoch chat told me that THEY DO NOT CANCEL the payment, and i tried to canel it TWO MINUTES AFTER THE TRANSACTION HAS BEEN MADE AND I HAVE NERVER ENTERED YOUR SHITTY SITE AT ANY TIME!
They told me to ask DDF for a canelation and your FUCKING support tells me to call EPOCH. FUCK YOU BOTH!!
HERES YOUR SUPPORT TICKET NUMBER DDF-59511
Heres the EPOCH Member Number 1855777150
IF YOU ARE NOT A LIER YOU MIGHT TRY TO ASK THESE STUPID SUCKERS FROM EPOCH TO CANCEL THE TRANSACTION. GOOD LUCK! AWARD WINNNIG ... I SEE ... BY RIPPING OFF CLIENTS FOR YOU !
AS LONG AS MY CREDIT CARD IS BILLED WITH MORE THAT 9.99 I WILL TELL ANYONE THAT YOU ARE A RIPPOFF SITE AND EPOCH IS A FRAUD COMPANY!
IM SO SICK OFF ALL THIS! Just look on the PRECHECKED CROSSSELLING EVERYWHERE on your site as well:
"Sign me up for a 3 day trial membership to Club Fantasy Massage for 5.89 USD (VAT included). After 3 days, membership renews automatically every month at 35.64 USD (VAT included). The charge will appear under fameassist.com"
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11-27-15 02:06pm
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Reply
4
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House Of Taboo
(0)
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REPLY TO
#3
from LPee23:
(Ace DDF's Reply)
AceDDF
"Additionally a pissing scene is highly niched, and this is more of a BDSM site then a Pissing site."
Be that as it may, DDF has produced some of the best and most memorable pissing scenes online. It's amazing to me that it doesn't sell too well. Unfortunately, I think the majority of pissing fans online do not pay for their porn. Same for most niches, I'm sure.
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09-29-15 06:17pm
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Reply
5
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House Of Taboo
(0)
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REPLY TO
#1
from RustyJ:
(Ace DDF's Reply)
Nice to see webmaster replies!
I would really appreciate if you at least kept the site consistently hardcore. If the updates are to be only once a week, I wouldn't like to see this much solo, girl on girl and long scenes released in multiple parts. Your site has been the one to frequently offer high quality glammy fetish hardcore and I would like you to keep it that way. There really are no other contenders.
Kink.com has much more realistic, less glamorous approach. 21Sextury stopped updating DominatedGirls long ago and even that was grittier. Yours has been the one with the top quality fetish wear, perfect makeup, beautiful models and all this in bondage while being fucked ;)
I hope to see more Latex Lucy too!
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09-29-15 06:56am
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Reply
6
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Sex Video Casting
(0)
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REPLY TO
#1
from Amanda:
(Ace DDF's Reply)
Thanks for the info! We'll make the necessary changes. :)
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09-29-15 05:35am
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Reply
7
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DDF Network
(0)
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REPLY TO
#1
from Cybertoad:
(Ace DDF's Reply)
Hi There,
I will respond in order for you :)
1. The site may have material going back to 1999, and why that may be awesome to use as a selling point. The site is never clear about the videos amounts including mostly old material.
If you are selling very old material the site should includes words like classics disclose material being old.
2.
Navigation why looks straight forward jumps around at times I find myself constantly having to use a back button because the links did not go where the should, it looks like its a good system, but in Firefox it worked poorly, perhaps its a browser issues but there is no mention of Firefox issues on the site.
3.
I thought i was pretty clear on the searches, I can enter one thing and it brings up material not even related. Can't be much more clear then that .
4.
I have a 60MB connection best download speed was in the 300K at 2GIg files that makes for slow downloads. Other porn sites I use are twice as fast if not faster.
5.
The website said it cancelled my account, I got a page saying it had .
However it said a confirmation email would be sent it was not.
Contacted tech support they confirmed it was not. Sure support was easy but cancellation was not. It was not a huge deal, but imagine if every site a person did business online with require tech to cancel
perhaps that helps :)
6.
Vids and Pics.
They may be marked, but not clearly enough for the pornuser having been downloading porn for over 18 years and using the internet well before then.
The site is great do not get me wrong, but even you admit something need updating from the past, yet that is never communicated to your customers. That was my issue is the site look amazing and the ladies are very nice. But I found functionality it falls short.
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06-30-14 08:20am
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Reply
8
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DDF Network
(0)
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REPLY TO
#4
from RustyJ:
(Ace DDF's Reply)
Good news!
When I was subscriber last time, I remember there being at least two naming conventions for the same files in use. Depending on whether you downloaded from individual "sites" or the main size you either got long names with actresses names or short ones with just the running number and little else.
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04-24-14 06:49am
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Reply
9
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DDF Network
(0)
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REPLY TO
#2
from Monahan:
(Ace DDF's Reply)
That did the trick. Sorry for raising the false alarm.
Jack
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03-04-14 02:55pm
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Reply
10
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DDF Network
(0)
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REPLY TO
#3
from Monahan:
(Ace DDF's Reply)
Good deal Ace.
You're getting me back this week. Thanks for listening and for a great site. BTW, please also thank your content people for finding Lucie Wilde last month. What a babe!
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03-03-14 09:31am
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Reply
11
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DDF Network
(0)
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REPLY TO
#1
from Monahan:
(Ace DDF's Reply)
Hi Ace,
I totally agree with Schirm's comments. In fact it was one of the reasons I decided to let my membership lapse.
The content of your site is superb so when you make this change, in my opinion, it will make your site the best in the business. I definitely will sign up again when this change is made.
Also, thanks for monitoring the Porn Users site. That, alone, demonstrates your interest in providing top level customer service.
We would appreciate it if you would announce your changes here as a reply to Schirm's (or my) comment.
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02-28-14 07:01pm
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Reply
12
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DDF Network
(0)
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REPLY TO
#1
from PinkPanther:
(Ace DDF's Reply)
I played around some more, tried the site with Firefox using a download accelerator. I'm having a much more satisfactory result. It's weird because I had been getting the fastest download speeds with IE in the past.
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12-13-13 07:59pm
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Reply
13
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DDF Network
(0)
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REPLY TO
#2
from duckson10:
(Ace DDF's Reply)
That is a YES or a NO ? Your reply is not clear. Again YES is it fixed or NO it is not fixed ? which one ?
Thanks.
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08-02-13 01:36am
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Reply
14
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DDF Network
(0)
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REPLY TO
#11
from Monahan:
(Ace DDF's Reply)
I was a member of the DDF network for several months a while back and had a few occasions where I contacted the support desk and got prompt and effective support.
See my earlier post regarding pre-checked cross sells. While I don't see the pre-checking to be a customer service, I also don't see it as being particularly bad either. In those few cases with other sites where I missed the pre-check in the signup page, I found that the biller and/or site were happy to cancel the transaction and refund any amounts paid.
The network was, and still is, one of my favorites. At $360.00 per year to remain a continuous member, however, I had to cancel just to stay within my budget. I will be rejoining once or twice during the coming year just because I miss their excellent content.
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07-21-13 01:35pm
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Reply
15
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DDF Network
(0)
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REPLY TO
#8
from PinkPanther:
(Ace DDF's Reply)
You've got a truly great site, Ace DDF - but clearly, part of the experience in dealing with any subscription is ease and clarity of joining - and ease and clarity of cancellation.
If you've got the classiest material on the internet but then it seems like a confusing mess to join or to cancel the subscription, that impacts the experience and the opinion of your customers on your site overall.
The feedback here ought to be taken to heart and dealt with to make the join/cancel experience every bit as classy and well-done as the material on your site.
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06-26-13 08:22pm
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Reply
16
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DDF Network
(0)
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REPLY TO
#7
from Marcus:
(Ace DDF's Reply)
Thanks for clarifying that. I hope you take our comments on board about pre-checked cross sells though :)
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06-26-13 11:17am
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Reply
17
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DDF Network
(0)
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REPLY TO
#5
from Tree Rodent:
(Ace DDF's Reply)
As a porn fan I find you're not reputable because you try to trick customers. If they get to try something they wouldn't get to try otherwise then fine, put in the cross sell but don't pre check it. If you say it's easy to see then it's easy for them to check it if it's uncrossed. They work for sites like yourselves because customers are tricked into paying for something they don't want, and then are too embarrassed to complain to credit card companies. One customer services representative at one company was honest enough to admit customers hate them and end up signing for something they don't want.
If you want to be considered reputable clean up your act, because no, companies like yourself are not reputable at all from my perspective.
Here are some other recent comments from members.
From tiemac1 on 31 january 2103
"Warning Cancelation Problem and Extra Charges
Be warned this website or billing company attempts to charge you extra for useless and or dead sites. (3 day trial)
They are also very difficult to cancel.
-Odd cancelation site."
From bibo on 20 December 2012
"Cancellation problems
No other site is cheeky enough to ask for FOUR different identification parameters in order to just CANCEL an existing account. Sorry, ddf, but this is my last visit to your site."
From Denner on 25 November 2012
"Cancel rebilling??????
When you join a site and want to cancel re-billing, it got to be smooth...
But this site certainly makes it hard:
When joining, I could not see which billing co. was in question - AND never got a mail back - so luckily I could remember the chosen login/password.
And when trying to cancel rebill, I have 7 choices of billing co. and all of the DDF-sites to choose from - none of them worked - and it took a hell of a time to go through all.
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06-26-13 05:44am
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Reply
18
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Hands on Hardcore
(0)
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REPLY TO
#7
from Tree Rodent:
(Ace DDF's Reply)
Thank you for taking the trouble to post a comprehensive reply. I would say that likewise the cross sale is in plain site and therefore can easily be checked. The reason cross sales work is because of the ones that are missed and go unchecked by people who are to embarrassed to complain to their credit card companies, and too embarrassed and/or tired or don't have the time to go through the complaints process at online porn sites. This is why they make a profit for sites.
There are only a few like me who refuse to join sites who have them. It was honest of that reperesentative recently who told me customers don't like them because they sign up inadvertantly to something they don't want. Their cross sale may be more hidden than DDF's of course. Some are worse than others. But if you have to start thinking if there's a cross sell, if so, how hidden it is, or how reputable a company is, you're not going to give your credit card details. This hurts everyone in the long run.
Obviously I have a bee in my bonnnet about this one. I am a complainer, and want transparency not only in the porn world, but freedom of speech everywhere. It's a pipe dream of course, and isn't going to happen but you can only do your best.
I do appreciate your reply. I hope the cross sell is eventually removed as I would like to subscribe to DDF.
Thank you for your attention.
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05-22-13 06:27am
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Reply
19
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Hands on Hardcore
(0)
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REPLY TO
#3
from stingerxxx:
(Ace DDF's Reply)
Wow! Thanks for your fantastic customer support and generous offer. You're a real gentleman.
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05-22-13 04:04am
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Reply
20
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Hands on Hardcore
(0)
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REPLY TO
#4
from stingerxxx:
(Ace DDF's Reply)
Hi Ace,
I agree that Hands On Hardcore doesn't state that you get access to the DDF Network. I relied on the review in TBP which states "for close to $27 bucks per month, one can expect to gain access to a highly organized archive of high quality babes in hardcore pictures (79,100) and video (791), as well as complete Network access to all DDF Network sites". The review is wrong.
Cheers.
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05-22-13 12:54am
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Reply
21
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Hands on Hardcore
(0)
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REPLY TO
#1
from stingerxxx:
(Ace DDF's Reply)
Hi Ace,
I believe that under the words where it says "2 Day Free Trial" that you should also say "2 days' notice is required to cancel".
And I agree, you do offer high quality content and that's why I don't mind paying the monthly subscription because of the awesome quality. I only wish that I could have cancelled within the 2-day trial because I would instead have joined DDF Network to get access to all those great sites.
Cheers,
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05-22-13 12:29am
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Reply
22
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Hands on Hardcore
(0)
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REPLY TO
#3
from Tree Rodent:
(Ace DDF's Reply)
I appreciate your comments and agree with some of them. On price for instance you wont get any argument here. I have said a number of times that porn is ridiculously cheap or dirt cheap. I also said I would be willing to pay more.
It's a shame there are too many inconsistencies when joining networks or sites. I have criticised many sites for those inconsistencies and also for regional discrimination and pre checked cross sells.
If not for the cross sell I would have joined DDF ages ago, as I think it is tremendous value for money. I would also give it the benefit of the doubt when it comes to inconsistencies and customer complaints.
Sites who practice cross selling for me don't get the benefit of the doubt because they are clearly trying to trick customers. I recently contacted customer service of one network who admitted that customers don't like cross selling as they find they have signed up unintentionally for something. Very honest of the representative to admit that.
Not that DDF is on its own there. More sites rather than less seem to be resorting to trickery to get the money nowadays, and a number of them are what would otherwise considered to be reputable places.
It's not all black and white, and your prices are, yes, ridiculously cheap, and great value for money. More could be done to make sure everything is streamlined and transparent so customers know what they are getting relative to others, and get a good feeling about handing over their credit card details rather than a bad one. A bad one and the porn industry as a whole, not just that site or network, stands to lose that customer.
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05-21-13 10:26am
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Reply
23
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DDF Network
(0)
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REPLY TO
#1
from RustyJ:
(Ace DDF's Reply)
Thanks for your quick answer!
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02-18-13 12:07pm
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Reply
24
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DDF Network
(0)
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REPLY TO
#3
from timeac1:
(Ace DDF's Reply)
I have no issue with additional offers (and I frequently sign up for offers) but don't do things like presellect the offer. Or use negative confirmations. Those are usually reserved for fly by night and poor quality porn sites.
You have a very good site with very good content and frequent updates. Why go the way of the poor and cheap sites to try and trap people? Nothing wrong with extra offers, just don't pre click them and make someone read the all the print before cancel. CC-Bill does that part right. (But I think their fees are very high)
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02-01-13 09:24pm
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Reply
25
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DDF Network
(0)
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REPLY TO
#15
from RustyJ:
(Ace DDF's Reply)
Good to see so active webmaster participation! HouseOfTaboo is my favorite among the DDF sites, partly because it's quite unique and also active.
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11-26-12 12:22pm
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